Speed and accuracy are must have qualities in simple procurement and fulfillment assignments and most agencies can handle the responsibility. But we have been in planning meetings where we hear clients say keep the prize structure simple. Why? If you have a complex prize in mind that pays off your brand strategy, you just need a more experienced and resourceful agency to make it a reality.
We immerse ourselves in your prize procurement and fulfillment assignment using a planning process. Once the procurement and fulfillment task is identified we use a checklist to provide a quote for basic prize fulfillment services:
- Triple bid pricing & quotations
- Secure storage and warehousing
- Order tracking
- Phone support to you and your customers
- Shipping carrier selection
- Reporting and Inventory management
- Customer returns and vendor reconciliation
No surprises before, during and after the assignment is our motto. Satisfied winners can spread a good word so we don’t shortchange the importance of fulfillment. We practice problem avoidance and follow best practices that are frequently discussed through trade newsletters like MultiChannel Merchant.
But when you need someone to fulfill a more complex prize that’s where we really shine.
When the assignment calls for a dead body, we can deliver it. For the Showtime series Dexter we handled a walk on role, sort of. It wasn’t really a walk on role since the winner got to play a dead person. At least there is no way to muff the lines. When you need to find a VVS1 $20,000 diamond solitaire we can do that. When you want it be delivered by a celebrity, you got it. How about a private Tour of Abbey Road Studios or a good night’s sleep in a castle in Scotland? We can and have done that too.
Experienced agencies contribute at the planning level and expand your possibilities. Experienced agencies also execute with an eye toward stretching your dollars. One of our favorite examples is thinking about shipping costs in prize procurement. When asked about what type of prizes to offer, particularly in big quantities, we look at the total expense of fulfillment including shipping. I apologize in advance to Swarovski Crystal for what I am about to say, but a question we ask our clients is why ship crystal at 10 pounds when you can make them happy with a gift card at 2 ounces? The point being put the value in the item and not the shipping. This is particularly true when you have a high quantity of low cost prizes.
We’ve handled enormous projects such as delivering 100,000 free product prizes, We also been involved in enormously tricky projects like delivering a $1,000,000, check to a winner. We debated sending a paramedic along with the courier to deliver that prize in case the winner fainted. She didn’t. When you need a quick quote on your next fulfillment project give us a try. When you see how affordable a procurement and fulfillment solution can be from an expert organization you will be pleasantly surprised. Just reach out to us at expert@mardenkane.com for fastest response.